Frequently Asked Questions

Everything you need to know about your You & I shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by destination but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.

Are your materials sustainably sourced?

At You & I, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly Tencel fibers.